Last updated: 21 July 2024

1. Introduction

Welcome to My-Therapy-Suite. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. All operations on your data are carried out in compliance with the regulations in force and, in particular, with Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and the free movement of such data (hereafter the "GDPR"), and any national legislation applicable to data protection.

2. Information we collect

To provide and enhance our services, we may collect various types of information related to your usage of our platform. This information is collected to ensure optimal service delivery, security, and user experience.

Our platform is designed with a strong emphasis on data security and privacy. All collected information is handled with the highest level of confidentiality and security measures to protect your personal and professional data.

3. How we use your information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To manage user accounts and provide customer support.
• To process payments and manage billing.
• To communicate with you about updates, offers, and promotions.
• To improve and personalise your experience on our platform.
• To comply with legal obligations and enforce our terms and policies.

4. Data sharing and disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

• Service Providers: Third-party companies that help us operate our platform, process payments, and perform services on our behalf.
• Legal Obligations: When required by law, we may disclose your information to comply with legal processes or governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

5. Data security

We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and regular security assessments. We use encryption to store any sensitive information in our database to ensure that even in the event of unauthorised access, the data remains unreadable and protected. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your data.

Users also have the option to use Multi-Factor Authentication (MFA) to access the system. MFA adds an extra layer of security by requiring not only a password and username but also something that only the user has on them, such as a piece of information only they should know or have immediately to hand – such as a physical token.

6. Your rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request access to your personal information.
• Correction: The right to request corrections to any inaccurate or incomplete data.
• Deletion: The right to request the deletion of your personal data.
• Restriction: The right to request restrictions on the processing of your data.
• Portability: The right to request the transfer of your data to another service provider.
• Objection: The right to object to the processing of your data for certain purposes.

To exercise any of these rights, please contact our customer support team.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

My-Therapy-Suite Ltd

info@mytherapysuite.com

By using My-Therapy-Suite, you consent to the terms of this Privacy Policy.