mytherapysuite
20%

General Information

1. How many clients do you see on average per week?

2. What percentage of your appointments are through your private practice compared to a group practice you may be associated with? 

3. How many therapists are in your practice?

4. What are the most time-consuming aspects of managing your practice, and why? 

5. Which parts of managing your practice would you like support with?

6. Are you currently using a practice management solution or any supporting tools?

7. If you haven't used any, what has been the main reason?

40%

Appointment Management & Client Interaction

1. How do you currently manage your appointments?

2. How often does a client ask to reschedule their appointment?

3. How important is it for you to have your appointment booking system integrated with Google or Outlook Calendar?

4. How do your clients request appointments or share sensitive data with you?

5. How important is it for you that the practice management platform sends out auto-reminders? 

6. How important is it for you that the practice management tool allows you to configure cancellation rules? (e.g. no free cancellations within 12hrs)

7. How would you like the cancellation policy to be configured?

60%

Session Notes & Task Management

1. How do you currently take session notes? 

2. If you don't take notes digitally, what is holding you back?

3. Do you use pre-designed templates for session notes and treatment plans?

4. Would it be important to you to have pre-designed and customizable templates for session notes and treatment plans in a single platform?

5. Do you use a task management system to organise daily tasks and to-dos?

6. Would it be important to you to have a built-in task management feature in the practice management platform?

80%

Financial Management

1. How do you currently receive payments from your clients? 

Bank transfers

Cash

Online Payments (e.g. Stripe)

Other methods

2. How often do you have to chase payments?

3. What is the main reason you miss out on payments? 

4. How would you like the payment flow to be for your customers?

5. Which payment methods would you want the practice management platform to support?

6. What method do you currently use for invoicing?

95%

Closing questions

1. How important are each of the following components for you in the practice management tool? 

Effortless session booking: 

Allow clients to request appointments online, reducing the need for back-and-forth communication. Easily manage your availability by accepting or declining requests with just a few clicks.

Automatic payments requests:

Sending out payment requests automatically to your customers, with follow-up reminders to ensure payments are made, or set up automatic payments.

Session note-taking:

Keep detailed notes from client sessions, track progress, and update treatment plans. 

Efficient task management:

Create, assign, and prioritise tasks easily, ensuring nothing falls through the cracks. Set reminders and deadlines to keep you on track, allowing you to focus on delivering quality care to your clients.

Financial management support:

Let us handle the complexities of financial management. We track your income and expenses and provide the necessary materials for annual statements.

Website builder:

An easy-to-use website builder that allows you to create your website in a few clicks - ensuring your potential clients can find more information about you and directly book an appointment through your website.

Insurance Connector:

Direct integration with insurance platforms, saving you valuable time in uploading the required documentation and receiving your compensation.

Digital Marketing

A one-click tool that allows you to efficiently market your practice at your pre-defined costs on Instagram, Google and more.

Whatsapp Smart Chatbot

A client chatbot that enables customers to reschedule appointments and ask administrative questions via WhatsApp. When necessary, it redirects to your personal WhatsApp, allowing you to focus only on tasks that require your attention.

2. Are there any other features you feel are essential for a practice management platform that we have not mentioned?

3. At what monthly fee would you consider the practice management platform to be: 

so inexpensive that you would doubt its quality and not buy it?

a bargain, a great buy for the money?

expensive, but still worth buying?

so expensive that you would not consider buying it?

    4. How likely are you to sign up if the practice management will be priced reasonably for you? 

    5. We would also like to understand how to best interact with and gather feedback from you and your colleagues. Would you mind letting us know:

    Are you associated with any organisation for therapists? If so, which one?

    Are you following any online community pages (e.g., Facebook groups) for therapists? If so, which one? 

    Do you sometimes attend offline events focused on therapists? If so, which one? 

    Any other advice how we could reach you best? 

    6. Would you be interested in participating in a beta test of our practice management platform?

    100%

    Thank You for Participating!

    Thank you for taking the time to complete our survey. Your feedback is invaluable in helping us create a platform that meets your needs.

    To show our appreciation, we would like to offer you six months of free access to My-Therapy-Suite once we launch. Please provide your name and email address below so we can send you the voucher when the platform goes live.